Privacy Policy

Effective Date: 1/12/2024

Urban Growth Gardening (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or interact with our website, www.urbangrowthgardening.com.au (“Website”).

By accessing our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information Provided by You

Name
Email address
Phone number
Billing and shipping address (if applicable)
Any other information you choose to provide through forms or communication channels on our Website.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Pages viewed, time spent, and actions taken on the Website
Referring website addresses

1.3 Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve user experience and analyze site performance. For more information, refer to our Cookie Policy.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To respond to your inquiries and provide customer support
To process transactions, if applicable
To improve our Website, products, and services
To send you updates, promotional content, and other communications (if you opt-in to receive them)
To comply with legal obligations or enforce our Terms and Conditions

3. Disclosure of Your Information

We do not sell your personal information to third parties. However, we may disclose your information to:

Service Providers: Third parties who assist in operating our Website, delivering services, or processing payments. These providers are contractually bound to protect your information.
Legal Authorities: Government agencies, regulators, or law enforcement if required by law or necessary to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. Data Storage and Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorised access, loss, or misuse. However, no online platform can guarantee absolute security.

Your personal information is stored on secure servers located in Australia or other jurisdictions with appropriate data protection laws.

5. Your Rights

Under Australian privacy laws, you have the following rights:

Access: Request access to your personal information that we hold.
Correction: Request corrections to any inaccuracies in your personal information.
Withdrawal of Consent: Withdraw your consent to processing where applicable (e.g., opting out of marketing communications).
Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, contact us using the details in Section 8.

6. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party websites you visit.

7. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Urban Growth Gardening
Email: contact@urbangrowthgardening.com.au
Phone: 1300 556 090
Address: 10 Rickard Rd, North Narrabeen NSW 2101

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your information.